Terms of Service
Introduction
Welcome to Coastal Creations (PTY) LTD (“we,” “our,” or “us”). By accessing or using our website (coastalcreations.co.za) and services, you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, you may not use our services.
User Accounts
To access certain features of our website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
Account Termination: We reserve the right to suspend or terminate accounts that violate these Terms of Service or engage in any fraudulent, abusive, or illegal activity.
Purchases and Payments
When you make a purchase through our website, you agree to provide current, complete, and accurate purchase and account information. You agree to promptly update your account and payment information, including email address, payment method, and billing information, so we can complete your transactions and contact you as needed.
We use PayFast as our payment processor. All payment information is securely handled by PayFast, and we do not store any payment details on our servers.
Order Processing: Once an order is placed, we will process it in accordance with the delivery time frames stated on our website. You will receive an order confirmation via email.
Shipping and Delivery: We deliver products within South Africa. Delivery times and charges may vary depending on your location.
Returns and Refunds: We accept returns of defective or damaged items within 14 days of receipt. To request a return or refund, please contact us at [email protected] with your order details. Refunds will be processed once the returned item has been received and inspected.
Limitations of Liability
Coastal Creations (PTY) LTD is not liable for any indirect, incidental, special, or consequential damages that may result from the use of our website or services, including but not limited to any errors or omissions, loss of data, or interruptions in service.
We provide our website and services “as is” and “as available” without any warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
We do not guarantee that our services will be uninterrupted, timely, secure, or error-free.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of South Africa. Any disputes arising from the use of our website or services will be subject to the exclusive jurisdiction of the courts of South Africa.
Dispute Resolution
In the event of any disputes or claims related to the use of our website or services, the parties agree to first attempt to resolve the matter through mediation. If mediation is unsuccessful, the matter may proceed to arbitration or other legal remedies.
Modifications to the Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be posted on this page with an updated revision date. It is your responsibility to review these terms periodically. Your continued use of our services after any modifications will constitute your acknowledgment of the changes and agreement to abide by them.
Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Coastal Creations (PTY) LTD or its content suppliers and is protected by South African and international copyright laws. You may not reproduce, distribute, or create derivative works from any part of our website without express written permission from us.
Prohibited Activities
You agree not to use our website for any unlawful purpose, including but not limited to:
- Uploading or transmitting viruses or malicious code.
- Attempting to gain unauthorized access to any part of the website, server, or user accounts.
- Engaging in fraudulent or deceptive activities.
Contact Information
If you have any questions about these Terms of Service, please contact us at [email protected].