Privacy Policy

Introduction

COASTAL CREATIONS (PTY) LTD (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This privacy policy outlines how we collect, use, and safeguard your data when you use our website.

Information We Collect

We collect the following types of personal information:

• Name 

• Email Address 

• Physical Address 

We also collect information through account sign-up forms, newsletter subscriptions, and the purchase process. 

How We Collect Your Information

We collect your information in the following ways:

• When you create an account on our website. 

• When you sign up for our newsletter. 

• When you make a purchase through our website. 

• To process and fulfill your orders. 

• To communicate with you regarding marketing and promotional activities. 

• To respond to your customer inquiries. 

• To fulfill our contractual obligations to you, such as processing your orders and providing requested services. 

• To comply with legal obligations. 

• To personalize your experience on our website and provide tailored content based on your preferences. 

• To analyze website usage and improve our services, ensuring the best possible experience for our users. 

• To help manage your account, including password resets and security updates. 

• To prevent fraudulent transactions, unauthorized access, and other illegal activities, ensuring the security of our services.

Third-Party Services

We use third-party services to enhance your experience on our website:

• PayFast for payment processing. We do not store payment details as all payments are handled securely by PayFast. 

• Google Analytics and Meta Analytics to understand how users interact with our website and to improve our services. 

• We share only the necessary information with third-party service providers. For instance, payment information is securely processed by PayFast, and usage data is shared with Google Analytics and Meta Analytics for insights and website improvements. 

• We ensure that all third-party service providers adhere to strict data protection standards and use appropriate safeguards to protect your information. 

• For more information on how these third-party services handle your data, please review their respective privacy policies. 

Sharing of Information

We do not share your personal information with third parties for marketing purposes.

Consent for Marketing

We will only send you marketing communications if you have opted in to receive them. You may withdraw your consent at any time by clicking the ‘unsubscribe’ link in our emails or contacting us at [email protected]. 

Opt-out Mechanism

If you wish to stop receiving marketing communications from us, you can opt out at any time by following the unsubscribe instructions provided in our emails or by contacting us directly. 

Cookie Consent

By continuing to use our website, you agree to our use of cookies. You can manage your cookie preferences, including opting out of non-essential cookies, through your browser settings. 

Legal Basis for Processing

We collect and process personal information with your explicit consent, for the performance of a contract, or to comply with legal obligations.

Security of Your Information

We use encryption and other technical measures to protect your personal information from unauthorized access, disclosure, or misuse.

We use industry-standard encryption protocols, such as TLS (Transport Layer Security), to ensure that all data transmitted between our servers and your browser is secure.  

Access to personal information is restricted to authorized personnel only, and we implement strict controls to prevent unauthorized access. 

We regularly monitor our systems for potential vulnerabilities and attacks to ensure the ongoing protection of your personal information. 

All personal information is stored in secure data centers that comply with data protection regulations and industry standards. 

Our staff members receive training on data protection practices to ensure that your personal information is handled in accordance with the highest standards of security. 

User Access and Control

You can access, update, or delete your personal information through the account portal on our website. If you wish to delete your account or personal data, you can contact us at [email protected].

Right to Access 

You have the right to request a copy of the personal information we hold about you. To do this, please contact us at [email protected]. 

Right to Correction 

If any of your information is inaccurate or incomplete, you can update it through the account portal, or contact us to correct it. 

Right to Deletion 

You can request the deletion of your personal information at any time by contacting us. We will comply with your request unless we are required to retain it for legal reasons. 

Right to Object 

You have the right to object to the processing of your personal information for specific purposes, such as marketing. If you object, please contact us at [email protected]. 

Data Portability 

You may request a copy of your personal information in a structured, commonly used, and machine-readable format. 

Data Retention

We retain your personal information for our records unless you explicitly request its deletion. This helps us serve you better and comply with our legal obligations.

If you request the deletion of your personal information, we will delete it unless we need to retain it for legal, regulatory, or security reasons. 

In some cases, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use this information without further notice to you. 

Cookies

We use cookies to enhance your experience, track analytics, and serve advertising. You can manage your cookie preferences through your browser settings.

Scope

This privacy policy applies only to users in South Africa.

Contact Us

If you have any questions about this privacy policy, please contact us at [email protected].

Updates to This Policy

 

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Please check back periodically for updates.