Privacy Policy
Information We Collect
We collect the following types of personal information:
- Name
- Email address
- Physical address
We also collect information through account sign-up forms, newsletter subscriptions, and the purchase process.
How We Collect Your Information
We collect your information in the following ways:
- When you create an account on our website.
- When you sign up for our newsletter.
- When you make a purchase through our website.
Use of Collected Information
We use the personal information we collect for the following purposes:
- To process and fulfil your orders.
- To communicate with you regarding marketing and promotional activities.
- To respond to your customer inquiries.
- To fulfil our contractual obligations, such as processing your orders and providing requested services.
- To comply with legal obligations.
- To personalise your experience and provide tailored content based on your preferences.
- To analyse website usage and improve our services.
- To help manage your account, including password resets and security updates.
- To prevent fraudulent transactions, unauthorised access, and other illegal activities.
Third-Party Services
We use third-party services to enhance your experience on our website:
- PayFast for payment processing. We do not store payment details as all payments are handled securely by PayFast.
- Google Analytics and Meta Analytics to understand how users interact with our website and to improve our services.
- We share only the necessary information with third-party service providers.
- We ensure that all third-party service providers adhere to strict data protection standards.
- For more information on how these third-party services handle your data, please review their respective privacy policies.
Sharing of Information
We do not share your personal information with third parties for marketing purposes.
Consent for Marketing
We will only send you marketing communications if you have opted in to receive them. You may withdraw your consent at any time by clicking the ‘unsubscribe’ link in our emails or contacting us at [email protected].
Opt-out Mechanism
If you wish to stop receiving marketing communications from us, you can opt out at any time by following the unsubscribe instructions provided in our emails or by contacting us directly.
Cookie Consent
By continuing to use our website, you agree to our use of cookies. You can manage your cookie preferences, including opting out of non-essential cookies, through your browser settings.
Legal Basis for Processing
We collect and process personal information with your explicit consent, for the performance of a contract, or to comply with legal obligations.
Security of Your Information
We use encryption and other technical measures to protect your personal information from unauthorised access, disclosure, or misuse.
We use industry-standard encryption protocols, such as TLS (Transport Layer Security), to ensure that all data transmitted between our servers and your browser is secure.
Access to personal information is restricted to authorised personnel only, and we implement strict controls to prevent unauthorised access.
We regularly monitor our systems for potential vulnerabilities and attacks. All personal information is stored in secure data centres that comply with data protection regulations.
User Access and Control
You can access, update, or delete your personal information through the account portal on our website. If you wish to delete your account or personal data, you can contact us at [email protected].
Your Rights
You have the right to request a copy of the personal information we hold about you (Right to Access). If any information is inaccurate you can update it through the account portal or ask us to correct it (Right to Correction). You can request deletion of your personal information at any time (Right to Deletion), and you may object to processing for specific purposes such as marketing (Right to Object). You may also request a copy of your information in a structured, commonly used, machine-readable format (Data Portability).
Data Retention
We retain your personal information for our records unless you explicitly request its deletion. If you request deletion, we will delete it unless we need to retain it for legal, regulatory, or security reasons. In some cases we may anonymise your information so it can no longer be associated with you.
Scope
This privacy policy applies only to users in South Africa.
Contact Us
If you have any questions about this privacy policy, please contact us at [email protected].
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Please check back periodically for updates.